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Connect Freshdesk to Cowork
Manage support tickets, contacts, and knowledge base on Freshdesk from Cowork.
What Cowork can do with Freshdesk
- Search and update support tickets
- Manage contacts and companies
- Browse and edit knowledge base articles
- View agent workload and SLA metrics
How to connect
- Open Claude Settings → Connectors
- Find Freshdesk in the directory
- Provide your Freshdesk domain and authorize via OAuth
- Start using Freshdesk commands in any Cowork conversation
Default permissions
- Read access to tickets, contacts, and knowledge base
- Write access for ticket updates requires approval
- No access to admin or billing settings
Frequently asked questions
What you need to know about connecting Freshdesk to Claude Cowork.
- What can Claude Cowork do with Freshdesk?
- Once connected, Claude can manage support tickets, contacts, and knowledge base on Freshdesk from Cowork, then turn the results into summaries, reports, and finished work.
- Is the Freshdesk connector free in Claude Cowork?
- The connector is included with Cowork, which comes with Claude's paid plans (Pro, Max, Team, and Enterprise). You connect your own Freshdesk account, and standard Freshdesk pricing still applies.
- What permissions does Claude need for Freshdesk?
- You authorize access through Freshdesk's standard connection flow and choose the scopes Claude can use. You can revoke access at any time.
- How do I connect Freshdesk to Claude Cowork?
- Open Claude Settings, go to Connectors, find Freshdesk, authorize the connection, and start using Freshdesk in any Cowork conversation.
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