Connect Freshservice to Cowork
Manage IT service desk tickets, assets, and change management workflows.
What Cowork can do with Freshservice
✓Create and manage service tickets
✓Track IT asset inventory
✓Handle change requests and approvals
✓View SLA compliance and reporting
How to connect
1
Open Cowork settings
Navigate to Settings → Connectors in Claude Desktop or claude.ai.
2
Find Freshservice
Search for Freshservice in the directory or browse Productivity connectors.
3
Authorize access
Review the requested permissions and approve the connection.
4
Start using it
Ask Claude to work with your Freshservice data in any conversation.
Default permissions
- • Read ticket data
- • View asset inventory
- • Write access for ticket management
Frequently asked questions
What you need to know about connecting Freshservice to Claude Cowork.
- What can Claude Cowork do with Freshservice?
- Once connected, Claude can manage IT service desk tickets, assets, and change management workflows, then turn the results into summaries, reports, and finished work.
- Is the Freshservice connector free in Claude Cowork?
- The connector is included with Cowork, which comes with Claude's paid plans (Pro, Max, Team, and Enterprise). You connect your own Freshservice account, and standard Freshservice pricing still applies.
- What permissions does Claude need for Freshservice?
- You authorize access through Freshservice's standard connection flow and choose what Claude can read and write. You can revoke access at any time from your Freshservice settings.
- How do I connect Freshservice to Claude Cowork?
- Open Claude Settings, go to Connectors, find Freshservice, authorize the connection, and start using Freshservice in any Cowork conversation.
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