Connect Help Scout to Cowork
Manage customer support conversations, knowledge base articles, and team workflows.
What Cowork can do with Help Scout
✓View and respond to customer conversations
✓Search knowledge base articles
✓Track team performance metrics
✓Manage customer profiles and history
How to connect
1
Open Cowork settings
Navigate to Settings → Connectors in Claude Desktop or claude.ai.
2
Find Help Scout
Search for Help Scout in the directory or browse Communication connectors.
3
Authorize access
Review the requested permissions and approve the connection.
4
Start using it
Ask Claude to work with your Help Scout data in any conversation.
Default permissions
- • Read conversations
- • View customer data
- • Write access for replies (with approval)
Frequently asked questions
What you need to know about connecting Help Scout to Claude Cowork.
- What can Claude Cowork do with Help Scout?
- Once connected, Claude can manage customer support conversations, knowledge base articles, and team workflows, then turn the results into summaries, reports, and finished work.
- Is the Help Scout connector free in Claude Cowork?
- The connector is included with Cowork, which comes with Claude's paid plans (Pro, Max, Team, and Enterprise). You connect your own Help Scout account, and standard Help Scout pricing still applies.
- What permissions does Claude need for Help Scout?
- You authorize access through Help Scout's standard connection flow and choose what Claude can read and write. You can revoke access at any time from your Help Scout settings.
- How do I connect Help Scout to Claude Cowork?
- Open Claude Settings, go to Connectors, find Help Scout, authorize the connection, and start using Help Scout in any Cowork conversation.
Related connectors
More guides for connecting your tools to Claude Cowork.