Connect Help Scout to Cowork
Manage customer support conversations, knowledge base articles, and team workflows.
What Cowork can do with Help Scout
✓View and respond to customer conversations
✓Search knowledge base articles
✓Track team performance metrics
✓Manage customer profiles and history
How to connect
1
Open Cowork settings
Navigate to Settings → Connectors in Claude Desktop or claude.ai.
2
Find Help Scout
Search for Help Scout in the directory or browse Communication connectors.
3
Authorize access
Review the requested permissions and approve the connection.
4
Start using it
Ask Claude to work with your Help Scout data in any conversation.
Default permissions
- • Read conversations
- • View customer data
- • Write access for replies (with approval)