Connect Intercom to Cowork
Access customer conversations, contacts, and support insights from Cowork.
What Cowork can do with Intercom
- ● Search and read customer conversations
- ● Look up contact and company details
- ● Analyze support trends and patterns
- ● View conversation history and context
- ● Get insights from customer interactions
How to connect
1
Open Cowork settings
Click the connector icon in the Cowork sidebar.
2
Select Intercom
Find Intercom in the connector list and click Connect.
3
Authorize access
Sign in to Intercom and authorize workspace access.
4
Start using it
Ask Cowork to help you work with Intercom.
Default permissions
- ● Read conversations and contact data
- ● Search across your Intercom workspace
- ● View customer interaction history
- ● All actions logged in the Cowork activity log
Frequently asked questions
What you need to know about connecting Intercom to Claude Cowork.
- What can Claude Cowork do with Intercom?
- Once connected, Claude can access customer conversations, contacts, and support insights from Cowork, then turn the results into summaries, reports, and finished work.
- Is the Intercom connector free in Claude Cowork?
- The connector is included with Cowork, which comes with Claude's paid plans (Pro, Max, Team, and Enterprise). You connect your own Intercom account, and standard Intercom pricing still applies.
- What permissions does Claude need for Intercom?
- You authorize access through Intercom's standard connection flow and choose what Claude can read and write. You can revoke access at any time from your Intercom settings.
- How do I connect Intercom to Claude Cowork?
- Open Claude Settings, go to Connectors, find Intercom, authorize the connection, and start using Intercom in any Cowork conversation.
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