What does the Customer Support plugin do in Claude Cowork?

The Customer Support plugin helps you triage tickets, draft responses, escalate issues with context, research customer history, and convert resolved issues into knowledge base articles. It accelerates support workflows and reduces response time.

Is the Customer Support plugin free?

The plugin is open-source and free to install. Cowork itself requires a paid Claude plan — Pro, Max, Team, or Enterprise.

How do I install the Customer Support plugin?

Open Cowork in the Claude desktop, web, or mobile app. Open Plugins in the sidebar. Click + and Browse plugins. Install Customer Support. The plugin is ready to use immediately.

Can I customize the Customer Support plugin?

Yes, plugins are file-based and editable. The Cowork Plugin Management plugin helps you customize or build your own.

The Customer Support Plugin for Claude Cowork

Triage tickets, draft responses, package escalations, research customer context, and turn resolved issues into knowledge base articles.

What's inside

This plugin bundles skills that activate automatically, slash commands you trigger explicitly, connectors that wire Claude to your tools, and sub-agents. It is open-source, from Anthropic's knowledge-work-plugins collection.

What you can do with it

● Triage and prioritize incoming support tickets
● Draft response templates for common issues
● Package and escalate complex issues with context
● Research customer history and context before responding
● Convert resolved issues into knowledge base articles

How to install

Open Cowork in the Claude desktop, web, or mobile app.
Open Plugins in the sidebar.
Click + and Browse plugins.
Install Customer Support from the plugin list.

Also available at claude.com/plugins or by adding the anthropics/knowledge-work-plugins GitHub marketplace.

Works with these connectors

● Slack
● Intercom
● HubSpot
● Jira
● Notion
● Microsoft 365
● Guru

Frequently asked questions

What you need to know about the Customer Support plugin.

What does the Customer Support plugin do in Claude Cowork?: The Customer Support plugin helps you triage tickets, draft responses, escalate issues with context, research customer history, and convert resolved issues into knowledge base articles. It accelerates support workflows and reduces response time.
Is the Customer Support plugin free?: The plugin is open-source and free to install. Cowork itself requires a paid Claude plan — Pro, Max, Team, or Enterprise.
How do I install the Customer Support plugin?: Open Cowork in the Claude desktop, web, or mobile app. Open Plugins in the sidebar. Click + and Browse plugins. Install Customer Support. The plugin is ready to use immediately.
Can I customize the Customer Support plugin?: Yes, plugins are file-based and editable. The Cowork Plugin Management plugin helps you customize or build your own.

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